Negative Messages

COM140 Week 4 Assignment

Assignment: Negative Messages

Read Each Point Carefully to Receive Full Credit

Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not appear as a form letter.

• Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist

• Due Date: Day 7 [Individual] forum

• Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario.

• Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages.

• Review the sample emails, memos, and letters in the Model Documents Gallery at

http://www.bedfordstmartins.com/modeldocs/business.htm

• Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words.

• Use appropriate grammar, spelling, style, and format for each type of communication.

• Review the Writing for Your Reader Checklist at

http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting them.

• Post each of the separate messages as individual attachments.

Summation:

1. Use your Week 3 CheckPoint for this assignment.
2. You must write a letter to one of the three parties (there is a correct one!). travel agent -- The letter to the travel agent explains the trip must be canceled and requests a refund. The letter to the travel agent is formal and direct.
3. You must write a memo to one of the three parties (there is a correct one!). manager -- The memo to the manager explains why the quarterly goals were not met and proposes a plan for the next quarter. The memo to the manager is direct, logical, and professional.
4. You must write an email to one of the three parties (there is a correct one!). teammates -- The email to the teammates rallies the team with a strategy for meeting the next quarter’s goals. The email to teammates may be emotional and logical, and inspires the team to want to work harder.
5. Use proper grammar, correct spelling, punctuation, capitalization.
6. Send through WritePoint and Plagiarism checker to be sure of everything.
7. Attach each message to a separate post with the titles: Memo, Letter, Email.
8. Each document is a maximum of 250 words in length.
9. Major points are stated clearly; are supported by specific details, examples, or analysis; and are organized logically.

    10.  The introduction provides sufficient background on the topic and previews major points. The conclusion is logical, flows from the body of the paper, and reviews the major points.

The memo to the manager explains why the quarterly goals were not met and proposes a plan for the next quarter. The memo to the manager is direct, logical, and professional.

Hello manager, 

We have reached the end of our financial quarter.  My team has put in a lot of hard work to complete the current project.  Upon completion of our project, I have realized we have not reached our financial goal for the quarter.  I will be meeting with my team next week to discuss ways to ensure we reach our next financial goal.  I will notify you when the meeting is set if you would like to attend and give us any ideas you may have. 

The email to the teammates rallies the team with a strategy for meeting the next quarter’s goals. The email to teammates may be emotional and logical, and inspires the team to want to work harder.

Hi Team,

We all did great work this quarter on the current project.  After reviewing our progress, it has been determined we did not met the financial goal for the quarter.  As a result, there will not be any bonuses given.  There will be a meeting next week for us to sit down together and discuss ways of improving our methods so we may meet future financial goals.

The letter to the travel agent explains the trip must be canceled and requests a refund. The letter to the travel agent is formal and direct.

To Linda Gallagher
ABC Travel Agency

Hello Linda,

I want to thank you for all your efforts in creating a wonderful European vacation.  Due to an unforeseen complication at work, I will be unable to take the vacation we have been planning for me.  If you will so kind as to cancel all plans and credit my account back for the deposit already given.  Thank you for your time and attention in this matter. 

Sincerely,

Susan Eldridge
DigiFast Special Projects Manager
319-555-2424
seldridge@digifast.com